The Peoples’ Champion
Healthwatch Stockport staff and members describe themselves as an independent champion for people who use health and social care services. Their aim is to put local people at the heart of health and social care service improvement. They do this by:
- Talking to people about their experiences of health and social care services. They are interested in what people, in the local community, describe as good care. What it feels like, looks like, what works well, what works not so well and how services can be improved.
- Collecting feedback and stories, via the website. There is usually a feedback focus. Currently, the focus is on dental services. So, staff are busy collecting feedback about dental services, including access, from care homes and from people living with a learning disability. Once collected and collated, they will present their finding to the providers and commissioners of these services, and make recommendations to them. All providers have a statutory obligation to reply to any recommendations put forward by Healthwatch Stockport.
- Supporting public health and social care consultations via, for example, focus groups.
You might also be interested to know that Healthwatch have a statutory function called Enter and View. This enables them to go into any place of care, where health or social care is delivered, and talk to patients, clients, staff and families.
Being a member of the Give2Gain Community: the staff and members at Healthwatch Stockport now want to branch out and meet other groups of people, and expand the stories they collect, because every story creates the possibility of a service being improved for another person.
They want to connect and engage with local businesses, and raise awareness of what they do and why. They would like to get to know you and
- Meet your employees and ask them about their, and their family’s experiences of dental services, GP services, pharmacy services and health and social care services.
- Talk to your employees, who do not use health and social care services currently, and ask them about how they anticipate accessing health and social care services in the future.
Your staff, and you, can also support Healthwatch Stockport by circulating reports to your networks and contacts.
Afternoon Tea: the Stockport team recently held an afternoon tea, for care in the home clients and their carers, in partnership with the Council. It was a very informal affair and they asked attendees questions such as ‘what is it like’ ‘what could be improved’. This approach was found to be useful and effective, and so a couple more are planned for the end of the year. A report of findings is to be published in the new year. They would now like to organize an afternoon tea, for local businesses, so that you can get to know more about each other. Are you up for this? If so, please get in touch!
What’s next for Healthwatch Stockport? Please visit our Give2Gain Community Members page for all of Stockport Heathwatch’s contact and online community details.
Why not join our journey of endless possibilities by becoming a member of the Give2Gain Community at www.give2gain.org?